Support — What the App Operator Handles and What a Club Handles

Everything about membership of that club: sending and reviewing a join request, the club rules, which tables and tournaments the club runs, and complaints about another member's conduct inside the club.

A club can act on collusion or chip-dumping reports, because clubs can review their own members. Report with specifics — hand numbers and times — since a general accusation cannot be investigated.

Sign-in failures, app crashes, corrupted installs, account security and any ruling governed by platform policy are matters for the operator. A club cannot restore a hand or change a platform rule, and anyone claiming otherwise is overstating their role.

For anything touching account security — a suspected compromise, an unfamiliar sign-in — go to the operator first and change your password immediately, then tell the club. No club representative ever needs your password.

Deposits, withdrawals, payouts and balances are not services offered by ClubGG or GGPoker. Where members make arrangements between themselves, those sit outside the app, are not operated, guaranteed or endorsed by the platform, and are subject to local law and the app's current terms.

For that reason no one — us included — can promise you a timeframe or an outcome for anything financial.

Include the hand number or table name, the exact time with your timezone, your screen name, what you expected, and what happened instead. Attach a screenshot. A message containing those five things is usually resolved in one reply; a message saying "the table broke" starts three rounds of questions.

Keep the exchange in one written channel. If something is agreed verbally, ask for a one-line written confirmation. It costs nothing and it is the only thing that helps if the matter reopens.